Shipping and Returns Policy

Most of the products purchased from Muutos can be returned or exchanged as per the below policy.

  • Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
  • You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link from our delivery partner to track your order.
  • For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product.
  • Exchange/Return is only applicable if the product received is damaged, or received the wrong product or wrong size.
  • You can email us at [email protected] within 48 hours to initiate the exchange/return.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.
  • In the interests of hygiene, we may refuse returns if the item has been worn, washed or soiled.
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